Why didn’t I get the pro I chose?

When you instant book a pro (through Search, the Change Pro feature, the Choose Pro feature, rescheduling, or their profile), you are immediately confirmed with that pro to service your booking. However, sometimes a pro will have something else come up in their life and realize they can no longer service your booking. Pros can then decide to remove themselves from that booking.

We’re proud to say that the vast majority of pros keep the jobs claimed through Instant Book. In the case where your chosen pro decides not to do your booking, the platform automatically helps match you with another top pro for your booking! If you’d still like to change your pro at this point, you are welcome to use the Change Pro feature found in our iOS and Android apps.